Hassle - Free Returns

In order to return merchandise, you must obtain an RMA number from our customer service department. You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging. Any shipping cost you incur to return the product to us will not be refunded.  Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.  We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

14 Day Return Policy and Procedure:

Fragrances-for-women.net by The Hilderbrand Shop policy covers faulty products that can be returned if the products received feature the following issues: open products and fragrances, obvious and significant damage difference(s), or the major differences from the product described in the website. Please contact us at our Customer Support Contact email at hilderbrandshop@gmail.com as soon as possible. We allow 48hrs from you receiving the item to report to us of any issues with our products and we will endeavor to provide the best service possible to resolve any issue related to our merchandise. After you notify us within 48 hours, you will have 14 days to Return the item as you described in your photo(s) for the reason for returning the item. Once received the item will be reviewed and you will receive a confirmation email from us regarding the matter.

Possible issues for Returns

Out of stock

It is entirely possible that the items become out of stock during the order processing stage. In such situations, our after-sale team will contact the customer and offer specific solutions. Customers have the right to request a refund (covering the product value and the shipping fee) in the event of not receiving any email notification. We will make every effort to inform you that an item is out of stock to the email you have registered with our online store Fragrances For Women by The Hilderbrand Shop (www.fragrances-for-women.net).

Refund Payment Method

In the event an item is out of stock. We will communicate with you to make you aware that a full refund credit will appear in your account in 2 to 3 business days.

In the event of offering you a partial refund. We will communicate with you to make you aware that a partial refund credit will appear in your account in 2 to 3 business days.

Exchanges Policy

The after-sales team must authorize returns or exchanges before the customer can receive or send back the package. Please email us in writing to hilderbrandshop@gmail.com. You will be provided in writting if an item can be Exchanged along with a Return Merchandise tracking number. We only offer Exchanges prior to shipping any fragrances. If you can cannot find an item in our online store with the same value or different size and style we will issue you a full refund at point of purchase.

Responsibility for Return Shipping Costs

A designated shipping address will be provided by our customer service team, and the customer must cover for returning shipping costs of the package to us.

Exemptions from refunds and exchanges

Items which are exempt from refunds, exchanges or replacements include all open or damaged items by the Receiver of goods.

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